Terms of Service

1. Acceptance and Parties

These Terms of Service are between GlideRun Ltd., operating GlideRun, and the business customer identified in an order form, service agreement, or booking process. GlideRun provides services only to business customers and not to consumers.

By booking a demo, signing an order form, or using GlideRun services, the customer agrees to these terms and represents that the person accepting them has authority to bind the customer.

2. Services

GlideRun provides custom AI workflow automation, integration setup, workflow monitoring, operational maintenance, and related professional services. Services may include connecting customer systems, configuring automation logic, setting approval checkpoints, and generating reports.

Unless expressly agreed, services do not include custom foundation model training, long-term archival data storage, consumer-facing end-user applications, or legal advice. Service levels are governed by the applicable SLA or order form.

3. Customer Obligations

Customer must provide accurate onboarding information, maintain credentials securely, use services only for lawful business purposes, and ensure it has the right to share all data, systems, and instructions provided to GlideRun.

• Customer must not reverse engineer, copy, resell, or use GlideRun systems for competitive analysis.
• Customer must provide timely approvals during the build phase, typically within five business days.
• Customer remains responsible for lawful end-user notices, permissions, and consents for data flowing through configured automations.

4. Fees and Payment

Fees are specified in the applicable order form or pricing page. Monthly plans are billed monthly in advance. Annual plans are billed annually in advance and may include a discount.

EU customers may be invoiced in EUR; other customers may be invoiced in USD unless otherwise agreed. Late payments accrue interest at 1.5% per month or the maximum amount permitted by law. Price changes require 60 days written notice. VAT and reverse-charge obligations apply under EU VAT rules where applicable.

5. Intellectual Property

GlideRun retains all intellectual property rights in its platform, tools, software, templates, connectors, and methodologies. Customer retains all rights in its data, systems, trademarks, and business logic.

Workflow configurations built specifically for a customer belong to the customer, subject to GlideRun's retained rights in underlying platform IP and reusable know-how. Customer may not reverse engineer, benchmark for competitive purposes, or create derivative platform services from GlideRun systems.

6. Data and Privacy

GlideRun processes customer data as a Data Processor under GDPR when delivering automation services. The Data Processing Agreement is incorporated by reference into these terms.

Customer data is processed in EU regions, typically Frankfurt or Amsterdam. Customer is responsible for ensuring that personal data routed through automations has a lawful basis and that required notices or consents have been provided.

7. Confidentiality

Each party must protect the other party's confidential information using reasonable care and may use it only for purposes of performing the agreement. Confidential information includes technical, commercial, security, product, and non-public operational information.

Confidentiality obligations do not apply to information that is public, independently developed, already known without restriction, or required to be disclosed by law. These obligations survive termination for three years.

8. Warranties and Disclaimers

GlideRun warrants that services will be performed with reasonable skill and care, will materially conform to agreed descriptions, and will maintain documented GDPR compliance controls.

Except as expressly stated, services are provided without implied warranties of fitness for a particular purpose, uninterrupted operation, or third-party service availability. Third-party platforms remain subject to their own terms and availability.

9. Limitation of Liability

GlideRun's aggregate liability is capped at the fees paid by customer during the 12 months preceding the event giving rise to the claim.

GlideRun is not liable for indirect losses, lost profits, loss of anticipated savings, data loss except where caused by documented negligence, or outages caused by third-party services. Nothing limits liability for fraud, death or personal injury, or liability that cannot be limited by law.

10. Termination

Either party may terminate monthly plans with 30 days written notice and annual plans with 90 days written notice unless the order form states otherwise. Either party may terminate immediately for material breach not cured within 14 days, insolvency, or illegal use.

On termination, GlideRun will return customer data in a standard format within 30 days and then delete it, unless retention is required by law. IP, confidentiality, payment, and liability provisions survive termination.

11. Governing Law and Disputes

These terms are governed by the laws of England and Wales, selected as a neutral framework for EU-India commercial contracts.

The parties will first attempt good-faith resolution for 30 days. If unresolved, disputes will proceed to mediation under ICC rules before litigation. Courts of England and Wales have jurisdiction.

12. General

These terms, the order form, the DPA, and referenced documents form the entire agreement. If any provision is unenforceable, the remainder remains effective. Failure to enforce a right is not a waiver.

Neither party may assign the agreement without consent, except in connection with a merger, acquisition, or sale of substantially all assets. Neither party is liable for delay caused by events beyond reasonable control.